DTE Energy’s number one priority is the health and safety of our employees and customers. We make every effort, every day, to ensure we deliver energy to our more than 3 million customers. We have well established processes that provide financial assistance to hundreds of thousands of customers who, at times, need help to ensure their energy delivery is uninterrupted. In the face of this global coronavirus pandemic, we are on high alert to help those customers whose lives are being disrupted. As a result, we are suspending shutoffs for non-payment for those customers who are low income eligible, as well as for senior citizens, effective immediately through April 5, 2020. This timing could be extended depending on the impact that the virus has on our communities. Those customers enrolled in our Senior Winter Protection Program have had their end dates automatically extended through May 3, 2020 without additional actions required on their part. Customers who are impacted by COVID-19 — those with a sudden loss of income or medical condition — as well as our vulnerable senior citizens, are encouraged to contact us at 1.800.477.4747 to determine eligibility for our payment assistance program. We want every one of our customers to have energy, and to be warm and safe.
Oakland County established a Help Hotline after declaring a state of emergency. The hotline will address residents’ non-health needs, such as food or housing assistance, according to officials. Callers with specific needs will be appropriately redirected, officials said.
- Oakland County Help Hotline: 248-858-1000
- Open from 8 a.m. – 8 p.m.
In response to the financial hardships that COVID-19 can pose on affected families in Southeastern Michigan, United Way has launched a Community Health Fund to assist partner organizations and their response efforts, officials said.
Effective Monday, March 16th we will be closing our physical building, in response to the Coronavirus 19.
We will continue our business operations remotely with staff available via phone, email and text.
You will still be able to reach our office staff from 8 a.m. – 4 p.m., Monday through Friday, by calling the main number at 248-643-8900.
ExpertCare is committed to continuing our practice of “helping people succeed”.
Weekly timesheets should continue to be submitted by Monday by 8 a.m.
If you are required to send in original timesheets, this requirement is currently suspended. You may fax, email through our secure portal, or drop off timesheets in our drop box.
If you have questions, please feel free to call or email a Recruiter at recruiters@expertcare.com
In-person training classes have been suspended. We will be utilizing alternative methods to conduct training.
On-line training requirements will continue.
We appreciate everyone’s patience as we modify how we have traditionally managed our business.
We are all experiencing this uncharted, evolving situation and remain committed to providing the best service and support ExpertCare has always strived to provide.
Thank you.
ExpertCare
Please see the following flyers from the Oakland County Health Division regarding safety precautions for COVID-19.
The Oakland County Sportsman’s Club presents Coffee House Dance! For more detail regarding who will be playing for each month’s dance, please click the Coffee House Dance flyer!
Please see the March 2020 Calendar for New Gateways! Also, check out their Thursday Night Live events with different monthly themes!
Caregiver of the month of February: Tyrell Murphy
Tyrell has been working with ExpertCare for the past year and has made a positive impact on those he’s worked with. He’s being recognized by ExpertCare for being caring, compassionate and excellent at redirecting when in challenging situations. Never has he given up when faced with a challenge. Instead, he tries to put himself in that individual’s shoes, adapt and try harder to make the situation better. The Supports Coordination for one of the families shared feedback with ExpertCare letting us know Tyrell made such a difference in the consumer’s life and his behaviors have dramatically decreased. ExpertCare truly appreciates everything he does and is very proud to have him represent ExpertCare in the field. Thank you for your hard work and dedication in changing the lives of others.
Thank you for demonstrating ExpertCare’s core values of:
Helping People Succeed
Passion for Success
Can Do Attitude
Please click on the March 2020 ExpertCare Chronicle to see what is happening this month!
Please see the Coronavirus Disease 2019 fact sheet from Oakland County.
The Michigan Developmental Disabilities Council presents, Charting the LifeCourse. This summit aims to help individuals and families of all abilities, age, or stage of life develop a vision for a good life. Please see the Family Summit flyer for all details!
Caregiver of the month of February: Natalie Tye
Natalie has been providing exceptional care for multiple consumers over the past four years. She’s being nominated by ExpertCare staff for being compassionate, reliable and a great problem solver. Natalie always goes above and beyond with her cases. If she’s asked to pick up additional hours and she can’t, she tries to think of a compromise to find a way to help. Our consumer families have always had nothing but great things to say about the care she provides. ExpertCare truly appreciates everything she does and is very proud to have her represent ExpertCare in the field. Thank you for your hard work and dedication in changing the lives of others.
Thank you for demonstrating ExpertCare’s core values of:
Helping People Succeed
Passion for Success
Can Do Attitude
